Find Your Unique Communication Style

GraceSOULutions COMMUNICATES Happily Ever After… [Upset]

In this COMMUNICATES series just know you are the Main Character.

In COMMUNICATES Happily Ever After, the fifth component we’re going to explore is Upset.

If you’re into reading or telling stories you know that the main characters can encounter people or situations where the protagonists can become upset with a person, a group of people, or an entire situation. Sometimes it can be a person or a group of people who are upset with the main characters either because something didn’t go according to plan or because the protagonists do something to upset somebody as they go through their journey.

Encountering different people and situations isn’t always easy and so for you, as the main character of your own story you will undoubtedly either upset someone or someone or situation will upset you.

That is just part of being human and a part of the human experience.

What do you do when you’re upset? Or when someone upsets you when things don’t go according to plan or something was said that shouldn’t have been said that left someone feeling upset about the specific comment?

When a person is truly upset, speaking and acting irrationally avoid saying ‘calm down’.

Even though that is exactly what the person needs to do, saying ‘calm down’ will just set the person off even more. How can a person be calm when everything is falling apart.

Would you be able to remain calm if everything was falling apart and didn’t go according to plan or wasn’t what you wanted nor expected?

Magic phrases that will lead to happily ever after…

May - Feature - Upset - I'm upset about...

 

Magic phrase
(If you’re the one who is upset): I’m upset about______(be specific about what you’re upset about. If it was said, state the exact statement that upset you, if it was an action, state the exact action).

(If someone is upset with you): I heard you say that you’re upset about _______(repeat back the list of items that the person listed he or she was upset about. Use the person’s exact words or words that are close to what the person said). I’m sorry to hear that this happened. I would be upset as well. I will do my best to help find a solution for you.

The whole idea is to avoid blame. Avoid putting blame on yourself and others. Blaming doesn’t help to solve an issue; in fact, it just creates more problems and headaches. Rather than blaming, the focus is on finding ways to resolve issues and conflicts.

One of the ways to resolve the issue is to acknowledge that you and/or the person is upset and given each person has free will, meaning the right to feel what he or she is feeling, then the person has the right to feel upset even if you might disagree.

Whether you agree or disagree does not matter.

What matters is that you acknowledge the person who is upset because of the specific reasons that were given by that person and you show him or her you care by validating what the person said to you.

In return you want the person who hurt you to validate your feelings by repeating what you said so that you know you were seen, heard, and understood.

The truth is that when you’re upset or if someone is upset with you, you and/or the other person wants to be validated.

You validate someone by repeating back what the person said.

As a main character in your story, you don’t have to agree or disagree with the reason for someone being upset and likewise the person doesn’t have to agree or disagree with you when you’re the one who is upset. You can certainly choose to validate a person’s feeling or not.

Validating someone who is upset is an easier path that will lead you to your happily ever after.

If you’re an introverted, people pleaser, conflict-phobic person who would love to openly and confidently communicate your thoughts, feelings, and desires without the fear of arguments and criticisms so you can have your happily ever after, then click below to book your free Communication Breakthrough Session where we will discover 5 obstacles that are stopping you and One step to move you toward to living your happily ever after.

Warm regards,

Grace CW Liu
Communication Coach & Navigator
W: GraceSOULutions.com

Awareness | The COMMUNICATES Game

If you’re a sensitive, introverted, conflict phobic person who is also a people pleaser, and we’d love to be able to openly and confidently communicate your thoughts, feelings and desires without the fear of arguments or criticisms, so that you can have a happy and harmonious relationship with your partner. Stay tuned for fun and valuable information.

Hi, I’m Grace, and welcome to the communication warrior game, or what I like to call the communicate game.

Now, if you have missed the other seven videos, in this video series, that’s okay, stay here for now. And you can always catch up with those videos later on.

So in today’s communicate video series, we’re going to be talking about awareness, awareness of your words, awareness of your tone of voice, awareness of your facial expression, body language, hand gestures, and your communication. Because how many of you are truly aware of how you say things, or what you say, in your communication, because I like to present this as an analogy, think of an artist. And in this case, a painter who paints a picture, right, the painter is painting the picture. But as the painter is painting his or her picture, he or she is stepping back, taking a look at what he or she has painted. So far, the painter might add a few more colors, or take away a few colors, or make it a little bit more subtle, because the painter is creating a feeling that he or she wants the viewer that’s viewing the painting, to have to experience and so you as the communicator, you are also creating a feeling and an image of what you want your listener to have when you’re communicating with him. And so you as the communicator, you’re also creating an image or a feeling that you want your listener to have as you are communicating to him or her. So, the painter has tools, paint brushes, paints, Canvas or paper to paint on. And you as your communicator, your tools are your words, your tone of voice, your body language, facial expressions, and perhaps even your hands if you’d like to talk with your hands. And then for the people who are deaf, they communicate using your hands through sign language. So awareness then becomes that you are aware of what you are saying and how you’re saying things along with using all your other tools to create that image and the feeling that you want your listener to have.

So let’s see how the four communication characters the communicators show their awareness and their communication.

So our first communication character communicator is stance dance is our confident communicator. So let’s welcome stance. So, stance is going to be aware of his or her words and actions, you know body language as well as facial expressions, whatever it may be, because scamps is confident. So stance wants to demonstrate the confidence by showing that he or she is aware and because scan’s is aware of his or her words and actions and how it can impact a person’s feeling. When Stan’s communicates with his or her partner, they’re going to take into account that they want to create a certain feeling that they want their partners to have stands and is also aware of the feeling that the partner also is portraying. And so Scam School very clearly will skate why you know your to the partner you’re making me feel this way or your words makes me feel a certain way because stance understands how words can impact a person’s feeling and what words can also create a certain feeling so that is stance

Alright, let’s welcome our next communication character our next communicator will be brash All right Hello brash this is our arrogant communicator and brash isn’t so much concerned about his or her actions or the words. So in some ways, brash may or may not be completely aware of his or her actions or the words they’re saying or how it might impact a person. You know, brash is just concerned about just getting the message out, right. And making sure that whatever needs to be said is said, however, brash may not be completely aware that what he says or what what he or she says, or how they say it might impact the partners feelings, or who they’re speaking to, how it might impact the feeling of the listener, so brash might be a very much of a motivator, wants to motivate the person, or his or her partner, however, because of the words, or the tone of voice or the action of it, and might be off putting, right because it might come off as too aggressive, or too much of, you know, fire or, or what have you that it just doesn’t make the person feel comfortable and brash may or may not be aware of this, right? Because brash just wants to get the message across, like, you can do it, you can get it done, you know, what have you. But the other person that’s listening is kind of like going, Well, I appreciate you letting them let me know, yes, I can do this. But it’s too aggressive for me, then it’s, you know, it almost feels like you’re yelling at me, and I don’t know about you, but I don’t like to be yelled at. Right. So to some people, they don’t mind. They like that, kind of like drill sergeant that yeah, you know, to help them to move and help them to stay on track. For some people, it can be like, you know, you’re yelling at me, I don’t want to be yelled at, I don’t know, you know, do you have to shout at me, I mean, I’m responsible, I do get things done, but you yelling me or I SCORM you making me feel like you’re yelling at me, is not helping me. I don’t feel supported that way. Right. So, you know, again, brash may or may not be aware that that action is creating a certain feeling in the person. Again, they’re just wanting to, you know, their, their intention is to motivate the person, but they might not be aware, like how they’re motivating the person is maybe actually doing the opposite. So that that’s brush, right. So, again, a brush may or may not be aware of how his or her action is actually impacting the person’s feeling.

All right, and so our next communicator is gray, and gray as our timet. Communicator, here is gray. Now, gray is very much a person that wants to avoid conflict, right? Hannah wants to hide in the background a bit, you know. So gray might be one that’s a little bit too overly sensitive of the actions. And other words, gray might be overly hypersensitive, or almost hyper aware of his or her words and actions, that they feel like, every word or every action they do, might create a conflict with a person they’re speaking with, they’re afraid that whatever they say, or a word that is spoken, or an action that is given, you know, a body language or facial expression might be picked up wrong by the other person, that now there’s going to be a conflict because of it. So gray might be like really overly, like a say maybe hyper aware of the words and actions to the point where then it’s almost like great, feel stuck, right? And doesn’t want to say anything or do any thing like me, you know, really aware of the body language. So they might just kind of hold themselves tight and try to keep a neutral face or you know, try to keep their voice as calm as possible, because they feel it maybe in a lot of ways that anything they say or do keep might be picked up wrong. And then therefore creating that conflict that they are trying to avoid. And so a lot of cases gray or timid communicator might be more of the type of person to hold back. Right because, again,

they might feel like the words and the action Some might be picked up wrong, that would create a conflict. So what gray needs to realize is that some times, yes, it can be the words and the actions. However many, many situations, they are not responsible. Right? They’re not responsible how the person is going to react, the sky is blue, the person might react positively like, Hey, son. And for some people, the person might react very badly, like, yeah, it’s blue, and the sun is blinding my eyes, and it’s super hot, and what have you, right? So gray could just simply say, hey, it’s a nice day, the sky is blue. And the other person can be set off by it. Right? Either in a positive way, saying, yeah, the sky is blue, nice day, you know, day to go out where the other person might react very badly and say, yeah, the sky is blue, the sun is blinding my eyes, and it’s super hot outside, yay. Yeah, we can’t do anything in the yard because it’s too hot, or what have you. So what gray needs to realize is communicate in a way that is comfortable for him or her use the words that resonate, and also try to use words that resonate with the person they’re speaking with. And as the person reacts badly, just realize it’s not on gray, it’s actually on the other person. So what is difficult here, it’s about responsibility for our relationships. Yes, we are responsible for our relationships, we are responsible for what we say and how we say things, right? Because we don’t want to be too aggressive. But sometimes we might need to be what we have, perhaps a challenge of is knowing when we are no longer responsible, we’re not responsible for the person’s reaction, we might do things and say things very clearly and in a calm voice, but the other person might pick up wrong. And this is where great my struggle, because in some ways, we’re not responsible for the person being happy or not, we can say all the right things, and do all the right actions. However, that person might not be happy with us, they might still complain. And they might say, Well, you didn’t do this, and you should have done this. And so in some aspect, we can only do the best that we can, and make sure that we’re saying things and doing things to the best of our ability, but how the person reacts that might not be so much on our part. I hope that explains a little bit better. So that’s where some of that communication part. Some of the times it’s kind of difficult is like yes, we’re responsible for our relationship, but how much responsibility do we take and how much do we say, you know, what, this is not part of my responsibility that is on the other person. And I think sometimes it’s that fine line that makes it perhaps difficult for gray to decide or to distinguish of, you know, what I am responsible for that I am able to speak out and what is not part of my responsibility and that is on the other person.

We have bled our Shapeshifter communicator blend. So, blend is going to be able to sense the room since the person sense the situation and then decide how he or she is going to be either going to be like stance, the confident communicator or perhaps brash, the arrogant communicator or perhaps like gray, the timid communicator. So, you know, because blend can sense the room sense the person’s sense of situation, blind is just going to choose and decide, which perhaps the character with a communicator will be better for that situation. Again, there’s no right or wrong way to communicate, or there’s no good or bad communication characters or communicator. You know, each has its strengths as well as its weaknesses. And bland is going to try for the most part to grab on to all the communicators in a positive way to be able to communicate and show awareness of the actions. So in some situations, it might be necessary to grab the positive aspect of brash and in communicating the awareness Right, if the person has a cutting of not paying attention or not being aware of him or herself, bland might just say, You know what, then in this case, I need to be brash, you know, in a positive way. And then perhaps in some situations, blend my say I am, I’m gonna use gray gray strength, in awareness when communicating, and then also perhaps in some situations stance, right. So blend is going to, in most cases, use the positive characters, or the positive aspects of the communication characters. And using the ability of the, of the awareness of each of the characters or whichever characters blend chooses to use, but in a positive way of communicating the awareness of being aware of how he or she communicates as well.

And then, of course, you as the communication character. And this is you being confident, right, and being aware of what you say, and how you communicate to your partner to create that feeling. And if you don’t sometimes need to be like, brash, you’re aware of that. You are also aware when sometimes you might need to be like stance or gray. But you being aware of that, in itself makes you the communication warrior, because you know, then, you know, this is how I need to be, or this is what I this is a character I am going to be or choosing to be, and communicating because you are now aware of that. You’re now creating that image and the feeling that you want your listener to have your partner to have when you’re communicating with your partner. And if you don’t feel like a communication warrior yet.

That’s okay. I invite you to visit my website, Grace solutions.com. That’s GRACESOULU t i o n s.com. To see how you can book a free communication breakthrough session with me, where we will discover five obstacles and one action step that you can take that will move you forward to becoming a communication warrior. And in the next video series, we’re going to be talking about tone of voice. So we’ll see how the four communication characters the four communication communicators deal with tone of voice, so stay tuned for that. Thank you for being here. I look forward to seeing you here again next time.

Now go and have fun communicating!

Let’s Play COMMUNICATES (Awareness of Words and Actions)

Sometimes you can become upset, even overwhelmingly so, that you might not be aware of your actions.

You might not even be aware of the words that are coming out of your mouth.

You know you’re angry and upset, and your expression shows it.

How aware are you of what you’re saying and acting during the moment of anger?

Do you later regret your actions and what’ve you said during the heat of the moment?

Do you wonder what you did or said while you were upset?

You might’ve felt like it was an out of body experience and something, maybe some kind of energy took over you, and you felt like you had no control over your mind and body.

You just acted out and said what you said because you were just that angry and you just let whatever came to your brain fly out.

What if you stopped for a moment and took a good look at your actions and words as if you were an outsider observing your situation?

If you were the observer, what would you think or say about the situation you just observed of someone yelling, hitting, swearing, etc. during the heat of the moment?

Would it scare you or would you think “if it was me, I would do xyz?”

It’s easy to say what you would do differently when you’re calm and not in that moment. But what if you were in that moment?

Could you stop yourself and take a pause so that you didn’t continue the destructive path?

Could you say to yourself, “no, enough of this, we can disagree and have a constructive conversation through our disagreement?”

What would a constructive conversation during a heated disagreement look like?

How could you have that constructive conversation during a dispute when you’re upset and angry?

Afterall, this is real life and you’re not on some tv show where the scripts are written out and you memorize the lines during an argument.

There are, however, some things you can do.

Yes, I’m well aware of what I’m going to share with you will sound easy. But it may feel hard to do especially when you’re upset and angry.

It’s easy to give advice, and to follow suggestions when you’re calm and not involved in the moment.

This is where awareness becomes important. When you’re aware you can take control of the situation before the situation takes control of you.

The first thing is to be aware of your mind and body. Be aware of your thoughts and how your body is feeling.

Be aware of when you know you’re going to explode and stop yourself by taking a deep breath.

Now take a few more deep breaths.

This is the challenging part; however, remember that you’re in control.

While the other person might be speaking or yelling, restrain yourself from reacting, and continue to take deep breaths until you’re in enough control to address the situation.

Actively notice what you’re noticing, be aware of your surroundings, and the feelings in your body.

The next tricky part: you’re not going to react, you’re going to respond by being mindful of the words that you say.

The words are deliberate and you know exactly what you’re saying with conscious thought.

You’re no longer saying the first thing that comes out of your brain.

You’re being mindful of exactly what you’re saying to express your feelings, and you have the awareness of the way you’re delivering the message with the use of your body language, facial expression, and tone of voice.

You’re in control of the situation through the awareness of the words you’re saying and how you’re saying it with the use of your body language, facial expressions, gestures, and tone of voice during the argument.

When the situation or argument is controlling you, you lose your awareness, and that is when you say whatever comes out of your mouth, and act and behave whatever reflexively comes to you.

 

 

Do you want to be in control, or do you want the situation and argument to control you?

 

The take away here is to be aware of your words and actions so that you’re in control of the situation or argument and not the other way around.

I’m not going to say that it is easy to do; however, it can be done with practice.

Practice being mindful of your words and actions during any conversation whether it be while you’re calm or in an argument with your partner is the start to awareness.

The Objective of the Game

The ‘winning’ objective is that you’re aware of your words and actions especially during the heat of an argument.

There are times where the situation or argument might get the best of you; however, were able to stop it or reduce the destructive conversation?

If you managed to control the situation and argument through awareness of your words and actions… That’s a win!

If you allowed moments of the situation or argument getting the best of you, and controlled you rather than you controlling it, then guess what?

You learned without losing.

Remember there is no losing in this game, only learning.

Learning points in this example might be:

  • What can you do differently next time so that you can control the situation or argument through awareness?
  • Why did you lose control of your words or anger in the first place?
  • What can you do better so that you’re more aware of your words and actions during an argument next time?

You earn bonus points when you’re bold and step into your authenticity of the character you want to portray and hold yourself accountable when you want to be in control of the situation or argument and not the other way around.

This is the Communication Warrior.

 

You know your way to becoming aware of your words and actions… Now Go Play and Have Fun Communicating!

If you’re an introverted, sensitive, conflict-phobic person who would love to become and feel like a communication warrior then click below to book your free Communication Breakthrough Session where we will discover 5 obstacles that is stopping your from becoming a communication warrior.

Warm regards,

Grace CW Liu
Communication Coach & Navigator
W: GraceSOULutions.com